Position Title: General Manager
Location: Queen Creek, AZ
Employment Type: Full-time
Reports To: Owner/Executive Team

Job Summary

We are seeking an experienced and results-driven General Manager to lead and oversee operations at our residential plumbing company. The ideal candidate will bring strong leadership skills, extensive plumbing industry knowledge, and a proven track record in management. They will be responsible for driving growth, ensuring customer satisfaction, managing daily operations, and maintaining compliance with all regulatory requirements.

Key Responsibilities

• Operational Leadership:
  • Oversee daily operations, ensuring efficiency, safety, and adherence to company standards.
  • Develop and implement business strategies to meet company goals.
  • Monitor key performance indicators (KPIs) to evaluate business performance and adjust strategies as needed.
  • Supervise and mentor staff, including plumbing technicians, customer service representatives, and administrative personnel.
• Financial Management:
  • Develop and manage budgets to ensure profitability.
  • Accurately price jobs and services to align with market standards while maintaining company margins.
  • Identify opportunities to drive revenue growth and implement cost-control measures.
• Regulatory Compliance:
  • Ensure company compliance with local, state, and federal plumbing codes and regulations.
  • Maintain proper licensing, including the Registrar of Contractors (ROC) plumbing business license.
• Customer Satisfaction:
  • Build and maintain strong relationships with clients, ensuring their needs are met with professionalism and excellence.
  • Handle escalated customer concerns and ensure timely resolution.
• Business Development:
  • Identify and pursue new business opportunities within the residential plumbing sector.
  • Collaborate with marketing to increase brand awareness and market share.

Qualifications

• Professional Experience:
  • Proven experience in a similar leadership role within the plumbing service industry.
  • Previous work experience as a licensed plumber with comprehensive hands-on knowledge of plumbing systems.
  • In-depth knowledge of plumbing systems, codes, regulations, and best practices.
• Skills and Competencies:
  • Strong business acumen with a track record of successfully driving revenue growth and achieving business objectives.
  • Exceptional leadership and managerial skills, with the ability to inspire and motivate a diverse workforce.
  • Expertise in accurately pricing jobs and managing service contracts.
  • Excellent communication, negotiation, and interpersonal skills to build and maintain effective relationships with clients, employees, and stakeholders.
  • Demonstrated problem-solving and decision-making abilities in a fast-paced environment.
• Technical Proficiency:
  • Proficiency in using industry-specific software and technology to manage operations.
• Educational Background:
  • Bachelor’s degree in Business Management, Plumbing, or a related field (preferred).
• Additional Knowledge:
  • Familiarity with Arizona plumbing codes and regulations (preferred).

License Requirements:

• Active ROC plumbing business license.
• Valid plumbing license with demonstrated field experience.