Licensed Office Administrator with Customer Service Focus (Allstate VIP Team)
Location: Phoenix, AZ (In-office position)
About Us: Join the prestigious Allstate VIP Team in Phoenix, where excellence meets client satisfaction. We are seeking a dynamic Licensed Office Administrator with a strong focus on customer service to enhance our team.
Responsibilities:
- Administrative Support:
- Efficiently manage day-to-day office operations, including coordinating appointments, handling correspondence, and maintaining office supplies, depositing manual payments and going to the bank
- Customer Service:
- Provide exceptional customer service to Allstate VIP clients through effective communication and problem-solving skills.
- Enrolling customers into discounts
- Handling reviews of Property Inspections
- Client Interaction:
- Serve as the primary point of contact for VIP clients, addressing inquiries, resolving issues, and ensuring a positive client experience.
- Appointment Scheduling:
- Coordinate and schedule appointments for VIP clients, optimizing the team's efficiency and client satisfaction.
- Documentation and Record Keeping:
- Maintain accurate and organized records of client interactions, ensuring confidentiality and compliance with Allstate policies.
- Collaboration:
- Work closely with the VIP Team to support their administrative needs and contribute to a seamless client service experience.
- Data Entry:
- Input and update client information in the system with a high level of accuracy.
- Problem Resolution:
- Proactively identify and address potential issues, collaborating with team members to find effective solutions.
Qualifications:
- License: Must hold a valid Property and Casualty (P&C) insurance license.
- Experience: Previous experience in office administration and customer service roles is required.
- Communication Skills: Excellent verbal and written communication skills are essential for client interactions and internal collaboration.
- Organizational Skills: Strong organizational and multitasking abilities to manage various responsibilities effectively.
- Customer-Centric: Demonstrated commitment to providing exceptional customer service and ensuring client satisfaction.
- Tech-Savvy: Proficiency in Microsoft Office suite and other relevant software applications.
Benefits:
- Competitive salary between $30-35/hr DOE
- Comprehensive health and wellness benefits
- Opportunities for professional development and advancement
Join us in delivering an unparalleled client experience with Allstate's VIP Team!